DELIVERABLED·01
On-Call Rotation
24/7 senior engineer rotation with paged escalation.
§ SVC · 14Ongoing · 24/7 on-call · planned & unplanned work
Keep things running.
Quietly. Reliably.
Senior on-call rotation, planned maintenance, dependency upgrades, security patches, and small-feature work — for teams who've shipped a product but don't have the bandwidth (or appetite) to keep it healthy.
§ 01 — Overview
What we actually deliver.
A retained senior engineering pod that handles unplanned incidents, planned upgrades, dependency hygiene, and the steady stream of small features that compound over a year.
Tiered SLAs, transparent ledger of work performed, monthly readouts. The opposite of consultancy meter-running.
§ STACK
PagerDutyLinearSentryDatadogGitHubSnyk
§ 02 — Deliverables
Six concrete outputs.
DELIVERABLED·02
Incident Response
Tiered SLAs with documented playbooks.
DELIVERABLED·03
Dependency Hygiene
Monthly upgrades and security patches.
DELIVERABLED·04
Bug Backlog
Triaged and fixed by severity.
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Small Features
Discrete features shipped within retainer hours.
DELIVERABLED·06
Monthly Readout
Transparent ledger of work performed.
§ 03 — Timeline
From kickoff to handoff.
PHASE 01
WEEK 1
Onboarding
- Codebase walkthrough
- On-call setup
- Tooling access
- Runbook review
PHASE 02
MONTH 1
Stabilize
- Quick wins
- Top-priority bugs
- Dependency baseline
- Process setup
PHASE 03
MONTHLY
Cadence
- Incident response
- Patches & upgrades
- Bug fixes
- Small features
PHASE 04
QUARTERLY
Review
- Quarterly review
- Roadmap input
- Retention assessment
- Escalation planning
§ 04 — Artifacts
What you walk away with.
ARTIFACTA·01
On-Call Schedule
Live rotation with PagerDuty.
ARTIFACTA·02
Monthly Readouts
Transparent ledger of work.
ARTIFACTA·03
Runbook Library
Documented response playbooks.
ARTIFACTA·04
Health Dashboard
Live system health + dependency status.
READY · TO · START · SUPPORT & MAINTENANCE
Kick off Monday.
Most Support & Maintenance engagements start with a 30-minute discovery call. We'll scope the work, agree the receipt cadence, and get a contract to you in 24 hours.
AVG RESPONSE 2H · BUSINESS HOURS · CET